This privacy policy outlines type, usage and protection of the information collected from the users of our website (www.micamronline.com). We strongly commit to employing the best practice when it comes to the collection and processing of personal information in accordance with the provisions of the law as clearly set out in our policy below.

1. Definitions

For the purposes of this Privacy Policy:

“Account” means a unique account created for You to access our Service or parts of our Service.

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Micmar Investments Ltd., Micmar Investments Head Office, Lumumba Road, Lusaka Zambia.

“Cookies” are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.

“Country” refers to: The Republic of Zambia

“Device” means any device that can access the Service such as a computer, a cellphone, or a digital tablet among others.

“Personal Data” is any information that relates to an identified or identifiable individual.

“Service” refers to the Website.

“Service Provider”
means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

“Usage Data”
refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

“Website” refers to Micmar, accessible from https://micmaronline.com/

“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Type of Information Collected

2.1.
Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Personally identifiable information may include, but is not limited to:

Email address, first and last name, phone number, billing information, and residential address among other additional information that will be necessary for purposes of further improving and developing our services in addition to allowing you access to the website for transactions and billing.

2.2.
Usage Data

Usage Data is collected automatically when using the Service and may include information such as your device's internet protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When
you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile
device you use, your device unique ID, the IP address of your device, your
device operating system, the type of internet browser you use, unique device
identifiers and other diagnostic data.

We
may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a device.

3 Cookies

3.1.
Cookies are small text files stored in your browser’s memory by our website. They are commonly used to support various functions on our website.

3.2.
Cookies do other very useful jobs, such as tell us which pages you visited the most, understand how effective our website has been to you, and improve our communication to you on our products and services.

3.3.
You reserve the right to instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.

3.4.
We do not use cookies to collect information that directly identifies you as an individual. However, some information collected by cookies may be treated as personal data (such as your browsing history, or your device information).

3.5.
Depending on the job the cookie needs to perform, it may be a session or persistent cookie:

3.6.
We may work with third parties to set the above-mentioned cookies when you interact with our website. These third parties include our partners and service
providers, such as advertisers, search engines, social media platforms, or
analytics platforms that enable us to improve and personalize your experiences
on our websites and deliver relevant content to you.

3.7.
We do not share any data with these third parties that may identify you.

3.8.
Third parties may also place cookies on your device when you visit other
websites that do not belong to us. These cookies are applied in accordance with the third party’s cookie policy, which we have no control over. You can always opt out of third-party cookies through your browser settings.

3.9.
We may also use the information collected in the above-mentioned cookies to assist us in fraud prevention.

4 Use
of your personal data

4.1.
The Company may use Personal Data for the following purposes:

4.2.
To provide and maintain our Service, including to monitor the usage of our Service.

4.3.
To manage your account: to manage your registration as a user of the Service.
The personal data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

4.4.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.

4.5.
To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to
the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

4.6.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

4.7.
To manage Your requests: To attend and manage your requests to us.

4.8.
For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.

4.9.
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

4.10.
We may share your personal information in the following situations:

With
Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you.

4.11.
We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.

4.12.
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

4.13.
We may share your information with our business partners to offer you certain
products, services or promotions.

4.14.
With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

4.15.
With Your consent: We may disclose your personal information for any other purpose with your consent.

4.16.
The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

4.17.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

4.18.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to —and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

4.19.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

4.20.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

5. Security of your Personal
Data

5.1. The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Changes to this Privacy
Policy

6.1. We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

6.2. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

7. Contact Us

7.1. If you have any questions
about this Privacy Policy, you can contact us:

By
email: sales@micmar.co.zm

This website www.micmaronline.com is owned by Micmar Investments Limited. The site incorporates the Micmar Online Shopping platform which represents and promotes the sale of Micmar Investments Limited products as well as other products (collectively “the products”).

The online purchase of any products by the purchaser is strictly limited to and governed by these terms and conditions.
These terms and conditions form part of and are incorporated into any purchase
made by the purchaser made via our website. Both the purchaser and Micmar
Investments Limited warrant that these terms and conditions consist the express
agreement as between the parties regarding the purchase of any product to the
exclusion of all other representations and external agreements not mentioned herein.
By accepting the order of the purchaser to purchase a product and beginning to
process the said order through the issuance of a confirmation email of the said
products, Micmar Investments Limited and the purchaser accept and assent to these terms and conditions.
1. Definitions

“Agreement” means the agreement
between the Purchaser and Seller for the purchase and sale of a good.

“Confirmation Email”
means the electronic message sent to your designated address confirming the order placed by the Purchaser on the website.

“Delivery” means the delivery of goods ordered to the designated delivery location.

“Designated Delivery Location” means the location designated by the Purchaser for the delivery of the goods.

“Goods” means any product,
material, or hardware purchased by the Purchaser.

“Payment Service Provider”
means any payment service provider option availed on the site to enable the Purchaser to make and the Seller to receive payment for any goods purchased.

“Purchaser” means any person or agent of a person purchasing any good from the Seller.

“Purchase Order” means the purchase order between the Purchaser and the Seller for the purchase and sell of goods to which these terms and conditions are attached or incorporated.

“Seller” means Micmar Investments Limited.

“Website/Site” means www.micmaronline.com
wherein the Purchaser/Prospective Purchasers are granted access to view and/or order from the catalogue of goods and products displayed thereon.

2. Purchaser’s Obligations and Warranties

2.1.
The Purchaser warrants that in placing an order for the purchase of any product
on the site that:

2.2.
The Purchaser may change or amend any order placed before or upon receipt of
the confirmation email from the Seller. Any changes or amendments after the period stated shall be treated as a cancellation of the initial order and the procedure laid down under clause 11 shall apply thereon.

2.3.
The Purchaser undertakes to protect any and all information they provide to the Seller for purchasing any goods on the website to the extent any reasonable man
would and will hold the Seller indemnified for any losses or damages suffered as a result of the Purchaser’s own negligence regarding their personal information.

2.4.
The Purchaser accepts the collection of any and all data or information by the Seller necessary for the completion of any or all orders in addition to consenting for the usage of such information for analytical purposes and all other incidentals i.e., collection of cookies.

3.
Seller’s Obligations and Warranties

3.1.
The Seller warrants that the goods correspond with the description in any purchase order made by the Purchaser and are new (unless otherwise indicated), of good and merchantable quality and fit for any purpose held out by the Seller.

3.2.
The Seller warrants that it sells the goods to the buyer free from all liens and encumbrances and with full title guarantee.

3.3.
The Seller shall be liable for fixing any technical glitches or errors that may occur relating to the website at its own cost.

3.4.
The Seller warrants that all servers relating to the website are secure and
will not be held liable for the hacking or stealing of any of the Purchaser’s information from servers that are unrelated to the website including servers controlled by the various payment service providers.

4.Manufacturer’s Warranties

4.1.
All manufacturer guarantees and warranties displayed on products shall be extended to the Purchaser on a discretionary basis and in accordance with these terms and conditions.

4.2.
The Seller warrants that to the extent that the benefit of any warranties made by the manufacturer or previous seller of the goods to the Seller can be assigned to the Purchaser, the Seller may assign them to the Purchaser.

4.3.
The Purchaser and the Seller per these terms and conditions acknowledge and are fully aware that not all manufacturer warranties shall be extended to the Purchaser and further that those whose warranties can be assigned or extended are listed within the premises of the Seller and the said list shall be
communicated to the Purchaser upon them calling the contact line or inquiring
through email.

5. Product Display and Pricing

5.1.
All goods displayed on the site are a true reflection and representation of the said product.

5.2.
Display of the goods on the catalogue is not and shall not be construed to be confirmation that the said good is currently in stock as confirmation will only be made through an email sent by the Seller upon receipt of the order.

5.3.
The price of the goods is the price stated on the catalogue including value added tax (“VAT”) and shall upon the order being placed be confirmed by the
Seller via email subject to any corrections or amendments at which point the Purchaser may be at liberty to cancel the same.

5.4.
All prices displayed on the site are exclusive to the online store and may differ from the prices in store.

5.5.
Receipt of the confirmation email from the Seller by the Purchaser shall be deemed to be an acceptance of the purchase order by the Seller concluding the agreement as between the parties and giving full effect to these terms and conditions.

5.6.
All payments relating to the goods purchased shall be made promptly and immediately by the Purchaser (unless agreed otherwise in writing with the Seller).

5.7.
All goods displayed on the site are quantified in Zambian Kwacha and any order made in relation to the same shall for all intents and purposes be treated as purchased in the said currency subject to the respective exchange rates prevailing from time to time.

5.8.
The Seller reserves the right, without prior notice, to discontinue or change any pricing or specifications of any products displayed on the site without incurring any liability whatsoever.

6. Method of Payment

6.1.
The Purchaser agrees to use any of the payment options made available to them
by the Seller as displayed on the site and undertakes to comply with any of the
requirements that need to be met by the various Payment Service Providers on
their respective option.

6.2.
The Purchaser agrees to hold the Seller indemnified against any loss or damage they may suffer as a result of any negligence or actions of the various Payment Service Providers and further acknowledges that they are third parties who may
be held liable in their own right.

6.3.
By agreeing to these terms and conditions, the Purchaser grants the Seller to
carry out any and all actions legally available to it under the method of payment selected by the Purchaser as provided on the website.

6.4.
All orders placed by the Purchaser prior to delivery or confirmation from the Seller that the said products are ready for pick shall only be processed upon any of the following:

6.5.
Orders placed for payment on pick up shall be completed upon full payment being made at the designated location of pick up and the Purchaser taking possession of the goods purchased.

6.6.
No goods ordered through the online platform are subject to or amenable to
purchase on credit.

6.7.
No goods may be purchased through the site on a payment on delivery basis as
all payments shall be made promptly upon placing of the order by the Purchaser save for orders made for pick up at the store at which payment shall be made at collection.

7.Return Policy

7.1.
All products sold by the Seller are fit for purpose as described and are amenable for return only in accordance with the terms contained in the clauses below.

7.2.
Products returned by a Purchaser due to a manufacturing or factory fault will either be replaced or a refund will be issued to the said Purchaser.

7.3.
Products that become defective or malfunction as a result of a user fault may be repaired by the Seller at the cost of the Purchaser and are not amenable to free replacement or refund.

7.4.
The Seller reserves the right and discretion to either accept or refuse the return of a product purchased by a Purchaser erroneously or for a wrongful purpose.

7.5.
All claims pertaining to products under this clause will be subject to inspection by the Seller’s technical team or appointed experts who shall generate a report identifying the source of any fault in the products and whether the same are factory or user faults.

7.6.
The report and inspection referred to in 7.5. shall be conducted within 7 days
of the product being availed to the Seller or as will be communicated by the Seller but concluded within a period of 21 days.

7.7.
A Purchaser disputing the report referred to in clause 7.5. above will be at liberty to nominate an independent technician to inspect the product in question at their own cost.

7.8.
All claims arising under this clause shall be made by the Purchaser within 6 months of the purchase date.

8.Guarantee Policy

8.1.
The Seller gives a blanket guarantee that all products shall be in good usable
condition for a period of six months with correct usage subject to manufacturer warranties extended on specific products.

9.Delivery & Collection

9.1.
Delivery of any goods purchased by the Purchaser from the site shall be made
within an estimated 24 to 72 hours upon confirmation of receipt of payment subject to extensions of time for reasons to be communicated to the Purchaser.

9.2.
All goods purchased by the Purchaser shall be delivered at a location designated by the said Purchaser and a time agreed by the parties.

9.3.
If the location designated by the Purchaser is not accessible enough by the Seller or their appointed agents to make timely delivery of the goods, the
Purchaser warrants and guarantees that they will be liable for any expenses incurred by the Seller in making the said delivery.

9.4.
Upon delivery, the Purchaser or their appointed person shall acknowledge receipt of the said goods by signing a delivery note.

9.5.
The Purchaser at delivery of the goods reserves the right to require the Seller to repair or replace damaged goods or to provide a full refund of the damaged goods (if any).

9.6.
If at the time of delivery, the Purchaser has no appointed person to take delivery of the goods present, they shall be liable to the Seller for all
expenses incurred by the Seller including but not limited to storage charges.

9.7.
The Seller shall cover any expenses incurred as a result of their failure to deliver the goods purchased at the agreed time only in the event that the said delay was caused by themselves or their negligence in the absence of an agreement between the parties to extend the time of delivery.

9.8.
All deliveries for purchases made on the website shall be limited to the city of Lusaka and any purchases made by Purchasers without a designated delivery location within the city shall only be subject to collection in store.

9.9.
The Seller reserves the right to charge a delivery fee on any or all goods purchased by the Purchaser which shall be included on the invoice generated at the time of placing the order.

9.10.
All purchase orders made for payment and collection in store shall entail a 24-hour reservation on the products ordered after which the order if not renewed will automatically be cancelled by the Seller.

10. Passing of Title & Risk

10.1.
Title of the goods shall only pass on to the Purchaser upon delivery of the said goods to the designated delivery location or upon collection in store.

10.2.
The Seller shall bear all risk of loss and damage to the goods until delivery of the goods to the designated delivery location except in instances where the Purchaser facilitates the collection of the goods from the Purchaser’s premises
at which point title and risk shall be transferred to the Purchaser on collection.

11.Cancellation

11.1.
Without limiting its other rights or remedies, either Purchaser may cancel the
purchase prior to confirmation of the order by the Seller and any payments made therein shall be refunded within 30 days subject to extensions or delays by the respective payment service provider.

11.2.
The Purchaser may upon taking delivery and receipt of any ordered goods, cancel
the purchase and return the said goods within 7 days at no extra cost except the cost of returning the same and only in a condition similar to that in which the goods were delivered.

11.3.
Cancellation of an order under 11.2. does not apply to goods damaged by the Purchaser after taking delivery of the said goods. All damaged or returned goods shall be amenable to inspection in accordance with clause 7.5. above.

11.4.
The Seller shall reserve the right to cancel any order made by the Purchaser on the basis that the goods ordered are not available and shall immediately notify
the Purchaser of the said unavailability in addition to providing them with a
full refund as soon as is practically possible.

11.5.
In the event of any refund due to the Purchaser under these terms and
conditions is not made in the stipulated time, the Purchaser should immediately
inform the Seller of the said non-payment.

12.
Confidentiality

12.1.
The Seller shall safeguard and keep confidential any and all information
relating to the Purchaser obtained by it or provided to it by the Purchaser in relation to the agreement (or purchase order) and shall use such information only for the purposes of carrying out its obligations under the agreement (purchase order).

12.2.
This clause does not apply in instances where the Seller is legally obligated to give any information to an authority under any written law and the Seller shall be held indemnified therein.

13. Assignment

13.1.
Neither party may reassign its rights, duties, or obligations under these terms and conditions or indeed the agreement (purchase order) without the prior written consent of the other party.

14. Waiver

14.1.
A waiver of any right or remedy under these terms and conditions is only effective if given in writing and shall not be deemed to be a waiver of any subsequent breach or default. A failure or delay to exercise any right or remedy shall not:

(a)
Waive that or any other right or remedy; or

(b)
Prevent or restrict the further exercise of that or any other right or remedy.

15. Severance

15.1.
If any clause or term of these terms and conditions is found to be in contravention of any written law or void to that extent, that clause or term shall not affect any other clause or term in these terms and conditions.

16. Force Majeure

16.1.
Neither party to the agreement (purchase order) shall be held responsible for delay in the fulfillment of their obligations due to force majeure, strikes, lock out, civil unrest, or other factors outside of its control.

17. Notice

17.1.
All notices and communication under these terms and conditions shall be in writing and shall be deemed to be given when mailed by registered mail, personal delivery or official email as specified by the parties for the giving of such notice.

18. Dispute Resolution

18.1.
In the event of any breach under these terms and conditions, the aggrieved party shall notify the other of the said breach within 48 hours of the breach occurring and the party in breach shall remedy the said breach within 14 days.

18.2.
If the party in breach of these terms and conditions fails to remedy the said breach within the time stipulated in 18.1., the parties shall engage in out-of-court discussions to settle the dispute for a period of 30 days.

18.3.
All disputes arising out of these terms and conditions as between the parties that or not resolved in the manner outlined in 18.1. and 18.2. referred to above will be heard and determined by a Court of competent jurisdiction in the Republic of Zambia.

18.4.
All agreements under these terms and conditions will be interpreted under and governed by the laws of the Republic of Zambia.

19. Disclosure

19.1.
This website and all content displayed herein is subject to the provisions of the Electronic Communications and Transactions Act and in compliance with the
same, the following information is hereby disclosed:

Full
Name and Legal Status: Micmar Investments Limited

Physical
Address: Micmar Investments Ltd. Head Office, Corner Lumumba Mulalika Road,
Industrial Area.

Telephone
Number: +2602011287788

Website
& Email Address: www.micmaronline.com & sales@micmar.co.zm

Address
for legal service of documents: Micmar Investments Ltd. Head Office, Corner
Lumumba Mulalika Road, Industrial Area.

Company
Registration No: 23039 (Established in 1991)

Main
Business: Retail

Privacy
Policy: (See
privacy policy)

Security
Procedures in respect of payment: Provided by the respective payment service
providers.

20.Amendments

20.1.
The Seller reserves the right to amend these terms and conditions from time to time without any prior written notice to any Purchaser.

20.2.
The Seller shall upon making any amendments to these terms and conditions notify all Purchasers of the said amendments by placing a notice on the website.

21. Intellectual Property

21.1.
The entire design and content of this Site is the copyright of Micmar Investments Limited. All trademarks, brand names, logos, and designs used on this Site are our intellectual property (save for those of our suppliers and certain products). All our rights are reserved and the information held is for your personal security. You may not download (all or in part), transmit, reproduce, distribute, or modify this Site without our prior written permission. However, you may print out part or all of this Site for your own personal and non-commercial use.

22. General Terms

22.1.
While we will endeavor to ensure that this Site is normally available 24 hours a day, we will not be liable if for any reason this Site is unavailable at any time or for any period. Also, your access to this Site may be suspended temporarily or restricted without notice to allow for repairs, maintenance, or the introduction of new facilities or services or for reasons beyond our control.

22.2.
Any queries or complaints about this site or these terms and conditions can be communicated to us by email on sales@micmar.co.zm.

1.1.
All products sold by the Seller are fit for purpose as described and are amenable for return only in accordance with the terms contained in the clauses below.

1.2.
Products returned by a Purchaser due to a manufacturing or factory fault will either be replaced or a refund will be issued to the said Purchaser.

1.3.
Products that become defective or malfunction as a result of a user fault may be repaired by the Seller at the cost of the Purchaser and are not amenable to free replacement or refund.

1.4.
The Seller reserves the right and discretion to either accept or refuse the return of product purchased by a Purchaser erroneously or for a wrongful purpose.

1.5.
All claims pertaining to products under this clause will be subject to inspection by the Seller’s technical team or appointed experts who shall generate a report identifying the source of any fault in the products and whether the same are factory or user faults.

1.6.
The report and inspection referred to in 7.5. shall be conducted within 7 days of the product being availed to the Seller or as will be communicated by the
Seller but concluded within a period of 21 days.

1.7.
A Purchaser disputing the report referred to in clause 7.5. above will be at liberty to nominate an independent technician to inspect the product in question at their own cost.

1.8.
All claims arising under this clause shall be made by the Purchaser within 6 months of the purchase date.

This support policy outlines the various types of support and the avenues that can be used for complaints and enquiries relating to this website.

1.
Technical Support

1.1.
For technical issues regarding the user accounts and functionality, contact sales@micmar.co.zm which will escalate the issue to the developer team (sab digital). Response on support varies based on traffic and queues awaiting resolution, nonetheless, we advise that the team endeavor to resolve the issue within 24 hours.

2.
Product Support

2.1.
In the event that you wish to return any damaged good or report that a product is not functioning in the manner it should, please do not hesitate to contact us on sales@micmar.co.zm where our agents will respond to you as quickly as they can and the procedure outlined under clause 7 of our online terms and conditions will come into effect.

3.
Changes to this Support Policy

3.1.
We may update our Support Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Support Policy on this page. These changes are effective immediately, after they are posted on this page.